Posts tagged: churn

  1. 4 In-App Auto Messages You Should Be Using But Probably Aren't

    Whether you’re trying to increase retention, improve onboarding or decrease churn, in-app messaging has become a standard for most SaaS businesses. It’s not difficult to see why — highly-targeted, behaviour-driven messaging was the holy grail of customer service teams for decades and the advent of solutions such as Intercom…
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  2. How to Quantify the Impact of User Onboarding on Churn and LTV

    An interesting question was posed to us on Quora this week - what’s the impact of user onboarding on the total lifetime value of a customer? We brainstormed a bit internally, and came up with the answer below - essentially, it’s a hard thing to work out but…
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