Posts tagged: how-to guide

  1. How We Built Our Analytics Stack For Customer Success

    For any modern SaaS business, analytics play a critical part in the day-to-day operations of the company. With few offline operations, every decision - across strategy, sales, marketing and product - will likely be informed by the analytics data being held. When we work with clients to help them with…
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  2. Website Guided Tours: Nine Scientific Tips For Success

    Website guided tours are a popular way to ensure the success of new users during the most vital period of app usage - the first few minutes. We’ve helped to create thousands of guides for our customers, but we’ve never taken a look at some of the science…
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  3. Videos vs interactive how-to guides: which is best for you?

    In the world of customer success there are only two real contenders for producing effective self-service resources: videos and interactive how-to guides. Both solutions allow you to educate your customers on how to extract the most value from your application: therefore reducing churn, increasing feature adoption and satisfying customers. Each…
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