Posts tagged: product

  1. Are you still sending email to educate users after major product updates?

    The web app your customers are using today is not the product they will be using in six months time. Product teams are accustomed to rapid product development: deploying several times a day, constantly pushing out improvements. Likewise consumers are familiar with rapidly changing software and often expect it. But…
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  2. Transitioning to great mobile customer support

    With mobile devices now accounting for over 60% of internet traffic (see Small Biz Trends) it's time companies get serious about supporting their mobile customers. Here are some ideas your company should be adopting to provide mobile support. N.B. Check your company's analytics to determine the best support techniques…
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