Posts tagged: Support

  1. Why In-Your-Face Onboarding Pays Off

    There’s an err...strain of thought shall we say, among some very smart people that great onboarding is intuitive (or invisible). Then there’s this, from Julie Zhuo, Director of Product Design at Facebook: “...Any new interface requires effort—effort to learn, to open up, to navigate through. While…
    Read more…
  2. Transitioning to great mobile customer support

    With mobile devices now accounting for over 60% of internet traffic (see Small Biz Trends) it's time companies get serious about supporting their mobile customers. Here are some ideas your company should be adopting to provide mobile support. N.B. Check your company's analytics to determine the best support techniques…
    Read more…