Posts tagged: walkthroughs

  1. Why In-Your-Face Onboarding Pays Off

    There’s an err...strain of thought shall we say, among some very smart people that great onboarding is intuitive (or invisible). Then there’s this, from Julie Zhuo, Director of Product Design at Facebook: “...Any new interface requires effort—effort to learn, to open up, to navigate through. While…
    Read more…
  2. User onboarding: not just for SaaS any more

    Thanks to the good work of Samuel Hulick and the emergence of the UX discipline in the last decade or so we have seen significant energy being spent on onboarding users into apps. So much so that it has become a fully-fledged area of creativity in itself. Samuel’s tear-downs…
    Read more…
  3. Great Design Still Needs A Help Center

    Every so often when a potential customer is evaluating Nickelled, someone on their team loudly objects to the idea of layering a Nickelled guide on top of their UI. "If you need a guide, then the design team failed at its job to build an effective customer journey," they'll say.…
    Read more…
  4. Are interactive guides the next superstars of user experience design?

    The worlds of user experience (UX), customer experience (CX), service design, even growth-hacking are littered with philosophies and sophistries on how to gain incremental, small percentage gains in user conversion and/or retention. Millions of dollars and hours are spent engaging and re-engaging experience architects to make features and products…
    Read more…