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Iridize Alternative: Nickelled

Iridize Alternative

Our honest review of Iridize

Iridize is built with simplicity in mind -- there are no bells and whistles, just a simple guide creation and management process. As an enterprise-grade product, it’s effectively the antithesis of WalkMe, which has so many options and configuration settings it’s hard to know where to start. As such, Nickelled is an excellent Iridize alternative – both focus on simplicity.

It's worth noting that Oracle acquired Iridize in September 2018 – the intention was to enhance Oracle's "Guided Learning" capabilities, to increase cloud adoption. However, Oracle has confirmed that it's reviewing the Iridize product roadmap and as such, it's unclear where support for non-Oracle applications will end up.

While Iridize’s technology is designed to allow the creation of guides without any javascript addition (in a similar manner to Nickelled), we found that in practice, guide creation could be a difficult and sometimes frustrating process. Using the Iridize Chrome extension, we managed to get a guide underway, but in honesty we struggled to add steps and save them successfully by clicking on page elements.

One neat feature we haven’t spotted on the guided tour landscape before is the Iridize Javascript API, which allows a deep level of integration with your web app and the advanced customization of triggering based on user actions. It may also be used to customize guides with dynamic content (for example, greeting users by name), which is a nice touch.

When should I choose Nickelled over Iridize?

Feature-wise, there isn’t a great deal to choose between Iridize and Nickelled -- both offer a simple experience, with standard guide features such as reporting, theme customization and multiple users. Nickelled offers the ability to create guides without using the Chrome extension, although a pop-up on the first load screen suggested that there are other options offered for Iridize users who don’t want to use Chrome.

With feature parity our honest view is that the choice may come down to usability -- and we’re fairly confident that as of October 2016, our guide creation process is easier to use and less frustrated when compared to Iridize. Please get in contact if you’ve had a different experience and believe this comment is no longer reflective of reality!

Iridize doesn’t list pricing on its pricing page, making it difficult to compare the costs of each respective solution. However, an old blog post on its site (now removed) used to state that plans begin from US$500 per month and pricing scales according to the number of end users. Only annual plans are supported.

Iridize Nickelled
Indicative pricing $$$ $$
Price Reportedly from $500p/m, by custom quotation. Annual plans only. $199p/m for up to 25 guides (unlimited steps)
Free trial Unlimited trial available on website 14-days, unlimited trial
Installation
  • Requires Chrome plugin for guide creation (other solutions may be available)
  • No software required for guide creation (Chrome plugin optional)
Guide styling Yes - prebuilt design swatches available, with a full customization enabled via a theme creator Yes - able to change colors and step shapes. Full customization via CSS.
Formats
  • In-app guide (Javascript required)
  • With in-app activation options including help dock and custom Javascript API triggering
  • External guide (no Javascript snippet required)
  • With in-app activation options including Mission Dock, embedded iFrame and easy-to-use links
Multiple language support Yes Yes
Multi-page support Yes Yes
Guide step limit Unlimited Unlimited
Guide A/B testing No No
Self hosted option Yes No
Guide analytics Yes Yes
Guide goals Yes - goals include clicks, arriving at certain pages or completing tasks No
Support structure Basic online support for free tier Extensive customer success program

Top Three Iridize Alternatives

The following is a list of top Iridize competitors we've seen appear in the field:

  1. Nickelled
  2. Whatfix
  3. WalkMe

They say about Iridize:

"Since the start the Iridize product has been of tremendous value in providing tutorials around the Qubole product to both new and existing clients."
Ashish Thusoo, CEO and Co-founder, Qubole

They say about Nickelled:

"We love the way Nickelled lets us show users around our site. It took us no time to get up and running."
Luke Todd, Head of Customer Operations at Gumtree

Please note: Feature information correct as of October 2016. Nickelled has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided "as is" without warranty of any kind. Nickelled does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.

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