Tour My App Alternative: Nickelled

Our honest review of Tour My App

We had a few usability problems with Tour My App which colored our overall perception of the tool. It now seems to have been retired and the secured domain is no longer live, but we're leaving this review up in case it's useful.

Although signup was simple enough and we were able to install the Chrome extension without a problem, we hit some issues when we tried to create a guide and were unable to select an element on the page for a step to point to. It took repeated tries to get the guide creation process to work, and we were unable to properly preview the guide we created once finished.

Tour My App offers a simple 'Tour List Widget' to showcase the tours in an account. All other types of launch must be triggered using the javascript extension, which requires some code changes to the site - although the documentation is clear and straightforward to follow.

A neat feature of Tour My App are the in-built themes, which makes picking a color scheme that suits your preferences fairly easy.

Tour My App's pricing is relatively simple, although the view-based model will make pricing expensive for any businesses wishing to scale.

When should I choose Nickelled over Tour My App?

We recommend Nickelled for those who are looking for a more problem-free solution to guide creation, and especially for those who don't wish to install javascript on their site (or require the site to be live at all).

Users must install a Chrome extension to author/test Tour My App tours, which may not be possible for some users.

Finally, Tour My App offers professional services for clients from $100 per hour, which may limit the scope of support offered to those who do not wish to pay.

Comparison Table

	Tour My App	Nickelled
Indicative pricing	$$	$$
Price	From $24 per month with 1000 views	From $249p/m
Free trial	30-days trial limited to 100 tour views, no card required	14-days, unlimited trial, no card required
Installation	Requires Chrome Plugin for guide creation Requires Javascript snippet installation for viewing	No software required for guide creation (Chrome plugin optional) No installation required for viewing
Guide styling	Yes - multiple themes included, along with ability to change colors	Yes - able to change colors and step shapes
Formats	On-page guide In-app tour list widget shows all tours available, or a javascript call can initialize and then launch a guide	External guide (no Javascript snippet required) With in-app activation options including Mission Dock, embedded iFrame and easy-to-use links
Multiple language support	Yes	Yes
Multi-page support	No	Yes
Guide step limit	Unlimited	Unlimited
Guide A/B testing	No	No
Self hosted option	No	No
Guide analytics	Basic activity stream to show guide loads and completion	Yes
Support structure	Professional services from $100/hour	Extensive customer success program

They say about Tour My App:

"Using Tour My App to create a tour only takes a few minutes, with existing tours easy to update in just a few clicks."
Mashable

They say about Nickelled:

"We love the way Nickelled lets us show users around our site. It took us no time to get up and running."
Luke Todd, Head of Customer Operations at Gumtree

Please note: Feature information correct as of October 2016. Nickelled has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided "as is" without warranty of any kind. Nickelled does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.