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We had a few usability problems with Tour My App which colored our overall perception of the tool.
Although signup was simple enough and we were able to install the Chrome extension without a problem, we hit some issues when we tried to create a guide and were unable to select an element on the page for a step to point to. It took repeated tries to get the guide creation process to work, and we were unable to properly preview the guide we created once finished.
A neat feature of Tour My App are the in-built themes, which makes picking a color scheme that suits your preferences fairly easy.
Tour My App's pricing is relatively simple, although the view-based model will make pricing expensive for any businesses wishing to scale.
Users must install a Chrome extension to author/test Tour My App tours, which may not be possible for some users.
Finally, Tour My App offers professional services for clients from $100 per hour, which may limit the scope of support offered to those who do not wish to pay.
|Tour My App||Nickelled|
|Price||From $24 per month with 1000 views||$199p/m for up to 25 guides (unlimited steps)|
|Free trial||30-days trial limited to 100 tour views, no card required||14-days, unlimited trial, no card required|
|Installation|| || |
|Guide styling||Yes - multiple themes included, along with ability to change colors||Yes - able to change colors and step shapes|
|Formats|| || |
|Multiple language support||Yes||Yes|
|Guide step limit||Unlimited||Unlimited|
|Guide A/B testing||No||No|
|Self hosted option||No||No|
|Guide analytics||Basic activity stream to show guide loads and completion||Yes|
|Support structure||Professional services from $100/hour||Extensive customer success program|
"Using Tour My App to create a tour only takes a few minutes, with existing tours easy to update in just a few clicks."
"We love the way Nickelled lets us show users around our site. It took us no time to get up and running."
Luke Todd, Head of Customer Operations at Gumtree
Please note: Feature information correct as of October 2016. Nickelled has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided "as is" without warranty of any kind. Nickelled does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.