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By Nandini Jammi

On 2015-10-21

10 Brilliant Ways To Explain User Onboarding

People say the darndest things about user onboarding. Why? Because everyone wraps their heads differently around user onboarding. You see, onboarding is everyone’s job. Or at least it works best when people from multiple teams put their heads together. Everything...

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By Nandini Jammi

On 2015-10-07

How We Know User Onboarding Is Really About The First Session

What happens during those first few minutes that a user tries your platform for the first time? Despite the incredible value of asking (and answering) that question, it’s one that many product people don’t think about enough. I was recently...

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By Nandini Jammi

On 2015-08-24

People With Poor Memory Are Actually More Creative!

When I was in college, I had one course left to graduate - Intro to Finance. It was horrible in every way. How could there be that much to say about money? After awhile the crazy jargon and lessons started...

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By Nandini Jammi

On 2015-08-05

All Users Have ADD - Here’s What You Can Do About It

The coffee has worn off. Your users are panicked, overworked and somewhat terrorized by their workload. They just want to get their job done. Your primary enemy? Peak distraction. Your challenge? To get this manic, attention poor user to feel...

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By David Batey

On 2015-07-10

The common traits of great digital marketplace experiences

Digital marketplaces are emerging quickly to provide any number of essential (or not so essential) services between usually large numbers of vendors and suppliers. In the UK for instance we see Just Eat and Hungry House taking food orders from...

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By Gerry Carr

On 2015-03-26

Great Design Still Needs A Help Center

Every so often when a potential customer is evaluating Nickelled, someone on their team loudly objects to the idea of layering a Nickelled guide on top of their UI. "If you need a guide, then the design team failed at...

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By David Batey

On 2015-03-18

Q&A with Luke Todd from Gumtree

We sat down with Luke Todd who’s head of customer operations at Gumtree (http://www.gumtree.com) in the UK, to get a look at where he thinks customer service is heading in the future and the Gumtree approach to leveraging technology to...

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By Fraser Deans

On 2015-03-09

GleanIn use Nickelled to build an online demo

GleanIn provides social media solutions to help its clients run more successful exhibitions and events. A key to the success of its GleanIn Monitor product is the ease with which it enables the speakers and registrants at events to help  s organisers...

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By Fraser Deans

On 2015-03-05

How to use Google Analytics to track customer satisfaction

The efficiencies that the web provides in allowing businesses to deliver services and sell products to the world has clearly transformed the world’s economy. From insurance to groceries and everything in between most of us go to the web first...

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