Posts tagged: how-to guide

  1. How startups can build a world-class customer support operation in seven days

    If you're a scrappy startup just beginning to scale, support is probably an afterthought. Don't feel bad. We get it - everything seems more important, and it’s easy to pass off mounting support requests as a sign that the product needs to be improved, rather than a CRITICAL part…
    Read more…
  2. How We Built Our Analytics Stack For Customer Success

    For any modern SaaS business, analytics play a critical part in the day-to-day operations of the company. With few offline operations, every decision - across strategy, sales, marketing and product - will likely be informed by the analytics data being held. When we work with clients to help them with…
    Read more…
  3. Website Guided Tours: Nine Scientific Tips For Success

    Website guided tours are a popular way to ensure the success of new users during the most vital period of app usage - the first few minutes. We’ve helped to create thousands of guides for our customers, but we’ve never taken a look at some of the science…
    Read more…
  4. Videos vs interactive how-to guides: which is best for you?

    In the world of customer success there are only two real contenders for producing effective self-service resources: videos and interactive how-to guides. Both solutions allow you to educate your customers on how to extract the most value from your application: therefore reducing churn, increasing feature adoption and satisfying customers. Each…
    Read more…