Posts tagged: how-tos

  1. How startups can build a world-class customer support operation in seven days

    If you're a scrappy startup just beginning to scale, support is probably an afterthought. Don't feel bad. We get it - everything seems more important, and it’s easy to pass off mounting support requests as a sign that the product needs to be improved, rather than a CRITICAL part…
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  2. How to use Google Analytics to track customer satisfaction

    The efficiencies that the web provides in allowing businesses to deliver services and sell products to the world has clearly transformed the world’s economy. From insurance to groceries and everything in between most of us go to the web first in order to make or at least get a…
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