Posts tagged: product

  1. Inside Nickelled 2: A product tour

    Yesterday, we announced Nickelled 2, the biggest change to Nickelled we've ever made. Today, we go behind the scenes with our head of product Fraser Deans, so you can see what Nickelled 2 is all about. Questions about Nickelled 2? Hit us up @nickelledapp on Twitter. Want to try it…
    Read more…
  2. Introducing Nickelled 2: our biggest update ever

    We’re very excited to announce a huge update to Nickelled; so big that we’re even calling it Nickelled 2. 😀 Nickelled 2 is our biggest update ever. Why redesign? We launched the original Nickelled over 3 years ago, way back in 2014. Iterating quickly, revising and adding features inevitably…
    Read more…
  3. Are you still sending email to educate users after major product updates?

    The web app your customers are using today is not the product they will be using in six months time. Product teams are accustomed to rapid product development: deploying several times a day, constantly pushing out improvements. Likewise consumers are familiar with rapidly changing software and often expect it. But…
    Read more…
  4. Transitioning to great mobile customer support

    With mobile devices now accounting for over 60% of internet traffic (see Small Biz Trends) it's time companies get serious about supporting their mobile customers. Here are some ideas your company should be adopting to provide mobile support. N.B. Check your company's analytics to determine the best support techniques…
    Read more…