User Onboarding
Great SaaS Onboarding Software Solutions for Every Need
Effective user onboarding is critical to the success of any SaaS product. User onboarding is the process of helping new users learn the ropes of your product, so they can get the most out of it, fully understand the value you offer, and (hopefully) become power users. There are a number of different user onboarding …
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SaaS Onboarding Checklist Best Practices & Examples
Do you know the difference between successfully onboarding new SaaS customers or them opting for the competition? The answer: an effective onboarding process. And you can use a SaaS onboarding checklist to make sure that the customer is effectively onboarded and understand the value of your platform. At Nickelled, we believe your SaaS company should …
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SaaS Onboarding Tooltips Best Practices (w/ Examples)
Done right, SaaS onboarding tooltips can make the difference between cultivating loyal users that understand your software’s value and frustrated users who can’t use it properly. Yet while the average user might see them as simple buttons that guide them through using certain features, designing good tooltips can take some work to get right. At …
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UI Patterns Proven to Work for User Manuals
Effective onboarding is the key to ensuring your users understand how to use your product and see the value in it, driving retention and product adoption. At Nickelled, we know that one way to design great interactive user manuals is by using UI patterns that are proven to work. With that said, in this article, …
3 Easy Ways to Design a Great Onboarding Flow
Need to design your first ever onboarding flow? How about one of these? 1. An Onboarding Flow Triggered By User Actions Trigger onboarding based on user actions. Product walkthroughs, tooltips, and other help content pop up when users visit certain pages or take certain actions. Function-focused onboarding flows, like this example from Nickelled, ensure the …
5 Software Packages For Creating Stunning Product Tours
Here at Nickelled, we’re big believers in the benefits of effectively onboarding your new and existing users. Product tours show users how to use your SaaS and lead them to that all-important ‘wow’ moment. And to build successful walkthroughs, you’ll need a great software package. SO, in this article, we’ll look at: Why you need …
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6 Easy Ways To Show Users Around Your SaaS App
How high is your churn rate, and what are you doing to reduce it? Low user retention can come down to several issues – but one way to prevent it for sure is to optimize user onboarding. At Nickelled we believe successful product tours should show new and existing users how great your SaaS is, …
A Beginner’s Guide to User Journey Mapping in Your Web App
Are you struggling to find out how you can improve your app to suit your user’s needs? A user journey map is a timeline of actions that the user took. It describes the relationship between your brand and the customer and provides a visual representation of how the user interacted with your app. Although user …
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Actionable Tips For Making Your First App Walkthrough
When considering how to introduce users to your app and its functionality, an app walkthrough can be a key tool to help your user experience and appreciate the value of your app. App walkthroughs are commonly employed as part of an onboarding flow for new users, but they can also be used for other purposes …
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Six Templates for Contextual Prompts In Your App
While digging into app UX theory, it’s likely you’ve heard the words “contextual design” and “contextual prompts” tossed around. But what does that mean? Simply put, contextual design is a way of designing your app wherein your app interacts with your user based on the “context” of the user. This exists in contrast to static …
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Hacking the Product Adoption Process
The product adoption process is one of the hardest parts of running a SaaS business – here are our quick tips for getting your users to love your product faster.
The Five Psychological Hacks That Will Transform Your Onboarding Experience
Often, we’re guilty of paying more attention to the ‘what’, when we should be focusing on the ‘why’. This week, we’re taking a look at five psychological tricks that the mind plays, and explaining how a great user onboarding flow takes advantage of each one. As always, if you have questions or comments, hit us …
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User Onboarding Examples You Can Steal
Growth is no longer just about acquisition. For too long, growth hackers have defined their success by how many users they can pull in, without paying close enough attention to what those users do when they arrive. A user who signs up and doesn’t return is worth nothing — but retained users are the lifeblood …
6 Customer Onboarding Process Killers To Avoid
When we first started working in this space a couple of years back, we didn’t have the faintest idea what separated a good customer onboarding process from a bad one. We learned, and we learned fast. And now, we make sure that customer onboarding processes are front and center for the SaaS customers we work …
jQuery Website Tours: When Are They A Good Idea?
Ah, jQuery. The faciliator of billions of website interactions every day, this little Javascript library has grown over the past decade to power 65% of the world’s websites, allowing neat animations, seamless events and the development of thousands of handy plugins. Including, of course, many jQuery website tours, which are many developers’ first port of …
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4 In-App Auto Messages You Should Be Using But Probably Aren’t
Whether you’re trying to increase retention, improve onboarding or decrease churn, in-app messaging has become a standard for most SaaS businesses. It’s not difficult to see why — highly-targeted, behaviour-driven messaging was the holy grail of customer service teams for decades and the advent of solutions such as Intercom and Customer.io has changed the way modern businesses communicate. Here's …
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4 Quick Wins To Help Nail The First Run Experience
User onboarding is often seen as a PROJECT. You know, the type of project that you write a plan for, discuss extensively, define a strategy, discuss extensively, execute, and then discuss extensively. And that’s OK – if improving the first run experience isn’t critical to your business. But I’d argue that for most SaaS businesses, …
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How to Quantify the Impact of User Onboarding on Churn and LTV
An interesting question was posed to us on Quora this week – what’s the impact of user onboarding on the total lifetime value of a customer? We brainstormed a bit internally, and came up with the answer below – essentially, it’s a hard thing to work out but it is possible if you make some …
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Website Guided Tours: Nine Scientific Tips For Success
Website guided tours are a popular way to ensure the success of new users during the most vital period of app usage – the first few minutes. We’ve helped to create thousands of guides for our customers, but we’ve never taken a look at some of the science behind what makes a great tour, until …
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The Nickelled Guide To User Onboarding Metrics That Matter
It’s common for companies and marketers to think of user onboarding as an afterthought – something that needs to be added on after the product has been designed and is ready to go. Unfortunately, this means that nowhere near enough of us put thought into what results we want from user onboarding — and how …
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10 Brilliant Ways To Explain User Onboarding
People say the darndest things about user onboarding. Why? Because everyone wraps their heads differently around user onboarding. You see, onboarding is everyone’s job. Or at least it works best when people from multiple teams put their heads together. Everything from micro-copy to design to distribution can and does make a direct impact on the …
How We Know User Onboarding Is Really About The First Session
What happens during those first few minutes that a user tries your platform for the first time? Despite the incredible value of asking (and answering) that question, it’s one that many product people don’t think about enough. I was recently around a very interesting continuum of product people – first at the MindTheProduct conference (nerdfest for product …
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All Users Have ADD – Here’s What You Can Do About It
The coffee has worn off. Your users are panicked, overworked and somewhat terrorized by their workload. They just want to get their job done. Your primary enemy? Peak distraction. Your challenge? To get this manic, attention poor user to feel like they’re in control of their job. Then there’s the real enemy: the constant, ongoing …
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The common traits of great digital marketplace experiences
Digital marketplaces are emerging quickly to provide any number of essential (or not so essential) services between usually large numbers of vendors and suppliers. In the UK for instance we see Just Eat and Hungry House taking food orders from millions of consumer for thousands of restaurants. Deliveroo is going one step further and actually …
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How to improve the seller experience on any online marketplace.
Online marketplaces are transforming the way we transact commerce. The amount of aggregator markets occupying all the places that Amazon and eBay don’t yet reach. From the cab that we order to the food that’s delivered to us to to the restaurant that we book, our enthusiasm for the convenience of a marketplace is only …
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Videos vs interactive how-to guides: which is best for you?
In the world of customer success there are only two real contenders for producing effective self-service resources: videos and interactive how-to guides. Both solutions allow you to educate your customers on how to extract the most value from your application: therefore reducing churn, increasing feature adoption and satisfying customers. Each has it’s benefits but which …
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