Are your employees experts?

Could you walk up to anyone in your office and ask them to solve any customer problem?

No? Uh-oh.

Product knowledge training should be part of everyone’s onboarding, but companies skip it, especially for roles that aren’t product-facing. But today, there’s only two things you can do at a SaaS company: make the product or sell the product.

Either way, everyone needs to know the product.

If your staff aren't experts, you're missing out on so many opportunities

Sales

Everytime a sales guy says: "I don't know, lemme get back to you", you lose a lead.

Customer support

Everytime a support agent has to check with a manager, you slow down your whole support team.

Everyone else

Every team member who doesn't know what their product can do, isn't capable of making it better.

Grow a team of experts

Know what they’re selling. Know how to use it. Use step-by-step guides for effective product knowledge training. Educate your staff over a course of days or weeks.

Get your staff excited about your product by creating step-by-step guides faster than setting up a Powerpoint deck.

An introduction to a helpful interactive walkthrough for user onboarding Useful guides for product tours Example of a step-by-step guide in action Measure the impact of step-by-step guides

Create and send helpful product guides to turn your staff into product geeks

Here's three reasons you should give our free trial a spin:

  • Fast
    Just point and click. Create your first guide in 2-minutes. (No coding required)

  • Send guides to anyone
    Customer rep, sales exec, CEO can view guides.
  • Measure the impact
    Analytics to track your team's transformation from product dunce to product geek.

See how easy it is (in 3 minutes)

Features

All the features you need to grow a team of experts

  • Easy-to-share links
    Put guides on any web page
  • Easy, fast creation
    Keep guides up-to-date with your product
  • Responsive guides
    Launch guides on any device
  • Guide feedback
    Gather feedback to edit and improve guides
  • Multi-language
    Speak your customer’s language
  • Theme creator
    Make it your own
  • Helpful analytics
    Monitor progress to update and improve
  • Step-by-step demos
    Give leads a demo around your app
  • Secure Guides
    Lock down guides to control access as required
"At Insight, we love using Nickelled. It’s super easy to create guides. They are a great way of bringing the team up to speed with the product they are selling."
Kasia Kowalewski, Digital Marketing Specialist, Insight

Make your employees product experts

Make your first guide
Start your free 14-day trial - no credit card required

Happy customers

  • Insight uses Nickelled to train their employees.
  • Gumtree uses Nickelled to help their customers and train their employees.
  • IBM uses interactive walkthroughs to guide users through a new web app.
  • Conde Nast uses step-by-step guides to help their customers.
  • Hassle uses step-by-step guides to onboard their providers easily.
  • Onfido uses interactive tutorials for product demos.
  • EasyRoommate use interactive walkthroughs to help their customers.
  • Urbanise uses step-by-step guides for employee training.