Could you walk up to anyone in your office and ask them to solve any customer problem?
Product knowledge training should be part of everyone’s onboarding, but companies skip it, especially for roles that aren’t product-facing. But today, there’s only two things you can do at a SaaS company: make the product or sell the product.
Either way, everyone needs to know the product.
Everytime a sales guy says: "I don't know, lemme get back to you", you lose a lead.
Everytime a support agent has to check with a manager, you slow down your whole support team.
Every team member who doesn't know what their product can do, isn't capable of making it better.
Know what they’re selling. Know how to use it. Use step-by-step guides for effective product knowledge training. Educate your staff over a course of days or weeks.
Get your staff excited about your product by creating step-by-step guides faster than setting up a Powerpoint deck.
Here's three reasons you should give our free trial a spin:
All the features you need to grow a team of experts