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Customer Engagement Software

Easy website tours that are proven to drive customer engagement and conversions. Build your training or onboarding walkthough in minutes, with no software to download and no javascript to install.

Start Your Free Trial Prefer a demo? Click here.

Customer engagement software helps online businesses to drive use and retention by improving customer understanding of a product or service. Commonly, customer engagement software focuses on showcasing features (through guided tours), signposting users by intervening at the right time, or encouraging repeat use through messaging or email.

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Fast to create, faster to update

Just point and click. Create your first guide in 2-minutes. (No coding required and no changes to your website - for real)

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Send guides directly to anybody

Guides open in the browser and can be sent as a simple URL, embedded on pages, or delivered through in-app messaging

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Measure the impact

Our extensive analytics features allow you to understand how guides are working for your customers.

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Point and Click Guide Creation

Nickelled is designed for easy walkthrough authoring – most users have their first walkthrough online in minutes.

After browsing to the page on which you wish to start recording, a single click activates Nickelled, which can record all actions on the page, allowing you to add full-screen modals or highlight elements with steps. Afterward, add different font styles, URLs, and design customizations to suit your tastes.

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Easy Sharing

Each walkthrough saves with a customized address – so sharing your creation is as simple as sharing that address. Put it in emails, chat messages, on your help site or on your homepage. Users don’t need to be logged in, and they don’t need to install any software, so you’ll reach the maximum audience possible.

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Analytics You Can Work With

Our focus is on making sure your users get the most out of your walkthroughs.

That’s why we don’t only report on views – we ask every user what they thought when the guide ends, and we report those numbers, along with any comments that they’ve left.

Prefer not to bother your users? That’s fine too. Instead, you can see an in-depth breakdown of how many users made it to each step, and keep an eye on the points where they leave the walkthrough so that you can make improvements with each view.

What our customers say

One of the best products I have used in my entire career! All of our guides and tutorials up to this point have been static PDF documents with screenshots and text to explain what to do. With these guides we can get a crystal clear snapshot of every web page, making the guides visually appealing to go through.

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Matt O
Project Manager, Capterra-verified Company

It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to set up.

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Kate Gallagher
Owner/Founder, [K8] Digital

Building Nickelled guides was a simple process - we were able to build and deploy our first guides to translators very quickly. In the past few months, our percentage of new translators who become active within the first 12 weeks after signing up has increased, eventually reaching our goal of 60%.

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Lara Fernandez
Community Manager, Gengo

We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since! Perfect solution, great product, and brilliant support.

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Jessica Golding
Director of Customer Experience, 90 Seconds

We love the way Nickelled lets us show users around our site. It took us no time to get up and running. Now, when a customer really needs our personal support, we have the time and the bandwidth to help them

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Luke Todd
Head of Customer Ops, Gumtree

Nickelled has helped us to make sure all of our new users can get the most out of without intensive hand-holding from the team - it’s an easy, scalable solution which has helped to boost activation rates significantly.

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Jesper Weltstrom