Nickelled's website walkthrough tool is 100% codeless, allowing you to create a virtual walkthrough of your website or app in seconds. There is no software to install and you can share your new guided tour with anybody with just a single link.
What can I used Nickelled for?
Our customers use website walkthroughs to onboard new users, to educate customers and staff on complex processes and to reduce churn by tackling customer support questions.
Will it work with my website?
Nickelled will support any publicly-available website, including popular cloud-based systems such as Salesforce and Microsoft OneDrive. Nickelled also supports single-page applications (SPA) built on next-generation web technologies such as AngularJS.
What do your customers say?
Luke Todd of Nickelled client Gumtree describes us as "amazing software delivering amazing results". Matt Olsen of Spectrum Pensions says Nickelled is "one of the best products I have used in my entire career". And Jessica Golding, Director of Customer Experience at 90Seconds, says "perfect solution, great product, and brilliant support." You can read these reviews and more on our Capterra page.
Can I integrate with third-party software?
Nickelled supports walkthrough creation on a wide variety of cloud-based services, including the most popular platforms such as Salesforce, Microsoft OneDrive, Microsoft Dynamics, Workday, SuccessFactors and Jira. Most CRM, ERP, HCM and LMS systems are supported.
How do you stack up?
Can I see an example?
Sure! Check out our examples page here.
Does your walkthrough software run on top of my site?
Nickelled makes two different types of guided tour - our standard version is called the Nickelled Codeless Walkthrough. As you'll have guessed, there's no code required and it just works :)
We sell Nickelled Integrated Walkthroughs too, which can be deployed to your live website and run alongside your users. Please contact sales for further information.
How can I get started?
Take a free, no-obligation, 14-day free trial! Simply enter your email in the box above to get started. If you'd rather request a demo, you can do that here.
Code-free installation and playback
Nickelled guides are as simple as point, click and share. You'll be sending your first walkthrough within five minutes of signing up.
Simple pricing, world-class support
Unlike others, our pricing is ridiculously simple (from $99/m). And we provide support from teams in Europe, America and Asia.
Point and Click Guide Creation
Nickelled is designed for easy walkthrough authoring – most users have their first walkthrough online in minutes.
After browsing to the page on which you wish to start recording, a single click activates Nickelled, which can record all actions on the page, allowing you to add full-screen modals or highlight elements with steps. Afterward, add different font styles, URLs, and design customizations to suit your tastes.
Each walkthrough saves with a customized address – so sharing your creation is as simple as sharing that address. Put it in emails, chat messages, on your help site or on your homepage. Users don’t need to be logged in, and they don’t need to install any software, so you’ll reach the maximum audience possible.
Analytics You Can Work With
Our focus is on making sure your users get the most out of your walkthroughs.
That’s why we don’t only report on views – we ask every user what they thought when the guide ends, and we report those numbers, along with any comments that they’ve left.
Prefer not to bother your users? That’s fine too. Instead, you can see an in-depth breakdown of how many users made it to each step, and keep an eye on the points where they leave the walkthrough so that you can make improvements with each view.
One of the best products I have used in my entire career! All of our guides and tutorial up to this point have been static PDF documents with Screen shots and text to explain what to do. With these guides we can get a crystal clear snapshot of every web page making the guides visually appealing to go through.
It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to setup and customer service was great when I ran into small hiccups.
Pros: 1. Great customer service, 2. Ease of deployment, 3. Ease of setup. In all, it's a great product to get users onboarded. We had some technical issues early on, but the way customer support handled the issues was timely and professional.
We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since! Perfect solution, great product, and brilliant support.