A good SaaS onboarding experience is key to increasing activation and retention rates in your app.
Nickelled guided walkthroughs allow you to show users the most important processes they need to know, as soon as they sign up.
Use the Mission Dock to deliver a mini-curriculum to users, launch guides on the page, send the most relevant walkthroughs via email, or put them all up on a help site for everybody to see – Nickelled is flexible.Start Trial
If you work in SaaS, you know that subscription service businesses are like leaky buckets.
You can pull in new trial customers at the top of the bucket, but many will flow out the bottom.
This is called churn. High churn kills SaaS companies. When the water is gone, so is your business.
Improving onboarding helps to cut churn – according to Reforge's Dan Wolchonok (via Hubspot) a 15% increase in week one retention through better customer onboarding can lead to a significant boost in revenue for the entire lifecycle of that customer, translating to a revenue boost of over 100%.
But onboarding is labor intensive: You can’t speak to every user because an hour-long onboarding session with each customer (plus follow-ups) isn’t scalable – unless you’re avoiding your family.
Code changes are a pain because persuading your dev team to make website changes when they’ve got a customer-focused backlog as long as their arm is impossible!
Static help resources aren’t practical because videos and how-to documents take days to create and hours to update every time your website changes. Do you have the time?
Nickelled is simply the best SaaS onboarding software, helping you to show off the critical events for your app so that your trial users become paying customers.
Walk your users through the essential processes in your app, so they’re ready to start realizing value from day one
Display a mini-curriculum of your key walkthroughs, so you know users will be fully aware of your capabilities
Showcase walkthroughs as soon as a user logs in, so you know new signups are onboarded even before you’ve spoken with them
Send out walkthroughs through email and live chat (via Intercom or similar software) so you know the message has got through
Use Nickelled’s unique Code-Free Walkthroughs to ensure your guides are working even when your website is changing all the time
One of the best products I have used in my entire career! All of our guides and tutorials up to this point have been static PDF documents with screenshots and text to explain what to do. With these guides we can get a crystal clear snapshot of every web page, making the guides visually appealing to go through.
It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to set up.
Building Nickelled guides was a simple process - we were able to build and deploy our first guides to translators very quickly. In the past few months, our percentage of new translators who become active within the first 12 weeks after signing up has increased, eventually reaching our goal of 60%.
We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since! Perfect solution, great product, and brilliant support.
We love the way Nickelled lets us show users around our site. It took us no time to get up and running. Now, when a customer really needs our personal support, we have the time and the bandwidth to help them
Nickelled has helped us to make sure all of our new users can get the most out of Clubmodul.de without intensive hand-holding from the team - it’s an easy, scalable solution which has helped to boost activation rates significantly.