Top 6 Whatfix Alternatives: What To Consider in 2021

Top 6 Whatfix Alternatives

After considerable research, here are the six companies we'd recommend for most businesses:

• Nickelled for small businesses
• Walkme for larger businesses and enterprise
• Pendo for larger businesses and enterprise
• Inline Manual
• Appcues

What is Whatfix?

Whatfix is a company that creates interactive online guides for businesses.

Founded in 2014, their software helps businesses to make their customers aware of their features, and convert more users with the help of engagement tools.

Whatfix users can publish their content in several formats including articles, videos, infographics, charts, slideshows, and scripts.

With this, it is easier for businesses to make customers or employees understand their apps, and it also suits the varied preferences of customers.

Whatfix Pricing

How much does Whatfix cost? Honestly, we have no idea.

Whatfix doesn't provide a fixed price.

So it's unclear whether Whatfix pricing is extremely high or low. We'd note that it's enterprise software, which tends to skew expensive, and that its largest competitor is WalkMe, which we know is fairly expensive.

Questions to Ask When Looking for a Whatfix Alternative

If you're looking for a Digital Adoption Platform that actually works, it's worth taking care when doing your research.

To find out about the best Whatfix alternatives, you'll want to read user reviews and ratings. As popular B2B software review sites, places like Capterra and G2 are a good place to start.

Keep these points in mind:

• Which other companies are using the service?
• Read the reviews on B2B sites.
• Do they offer a free trial?
• How easily can you create the on-screen guides?
• How long does it take to publish them?
• What analytics are offered?

When you start evaluating the different Whatfix alternatives you'll want to make sure they have these key enterprise-focused features:

• Audience Targeting:- Tailoring your screen's guidance content by role or user group.
• Localization: Can it deliver guidance in multiple languages?
• Cross-Device: Does it work on mobile, tablet and desktop?
• Cross-App: Can it support guidance through two or more apps? E.g. if your employee starts a process in Salesforce and finishes it in an internal app, can your Whatfix alternative handle that?
• Analytics and logging: Can the provider offer both aggregated analytics and line-item level logging
• Support: What are the SLAs offered to you in the contract? Are they clear?

Who owns Whatfix?

Whatfix appears to be a brand of Quicko Technosoft Labs Private Limited, an Indian privately owned company based in Bengaluru, Karnataka, India. The CEO is Khadim Batti.

Whatfix vs Walkme

If you're looking for a more in-depth comparison of Whatfix vs Walkme, you can read our full review here.

Because of this, we’re basing the below feature comparison on publicly-available information.

	Whatfix	Nickelled
Indicative pricing	$$$	$$
Price	Unknown, through reportedly from $1200p/y, by custom quotation. Source	From $249mo
Free trial	Unknown	14-days, unlimited trial
Installation	Requires Chrome or Firefox Plugin for guide creation Requires Javascript snippet installation for viewing	No software required for guide creation (Chrome plugin optional) No installation required for viewing
Guide styling	Yes - including CSS customization	Yes - able to change colors and step shapes. CSS fully supported.
Formats	On-page guide, requiring Javascript snippet With in-app activation options including in-app widget, self-help guides (embedded HTML)	External guide (no Javascript snippet required) With in-app activation options including Mission Dock, embedded iFrame and easy-to-use links
Multiple language support	Yes	Yes
Multi-page support	Yes	Yes
Guide step limit	Unlimited	Unlimited
Guide A/B testing	No	No
Self hosted option	Yes	No
Guide analytics	Yes, though only through Google Analytics integration	Yes
Guide goals	No	No
Support structure	Unknown, online forum available	Extensive customer success program

They say about Whatfix:

"A service like Whatfix helps our huge affiliate network gain in-depth understanding about the Flipkart Affiliate Program and manage their accounts more effectively."
Flipkart

They say about Nickelled:

"We love the way Nickelled lets us show users around our site. It took us no time to get up and running."
Luke Todd, Head of Customer Operations at Gumtree

Please note: Feature information correct as of October 2016. Nickelled has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided "as is" without warranty of any kind. Nickelled does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.