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By Nickelled Team

On 2019-07-22

12 demonstration tools that aren’t PowerPoint

If you're looking to demonstrate software to potential customers, investors, or staff, It can be invaluable to have a slick presentation that succinctly conveys the benefits to the viewer. However, it's 2019, and there's no excuse for using Powerpoint as...

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By Nickelled Team

On 2019-07-17

How to Create a Training Manual

Ever found yourself answering the same questions from different employees over and over again? If so, your organisation may be suffering from a lack of documentation – you probably need to create a comprehensive training manual that employees can rely...

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By Nickelled Team

On 2019-06-19

How to Make Software Training Videos

Recording and presenting a software training video can be an intimidating task, sometimes even more so than presenting an in-person lecture on how to use software. But with a little preparation and help from useful tools, you can find yourself...

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By Nicholas Holmes

On 2019-05-27

Annual Recurring Revenue (ARR) - the SaaS Business Primer

Run a Subscription as a Service (SaaS) business? Annual recurring revenue (ARR) is your bread and butter, my friend. It's how you'll measure your success, track your growth and finally – hopefully – value and exit your business. It's a...

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By David Batey

On 2018-11-15

SaaS companies, we need to talk about SSL

SaaS companies like ours often offer white labelling with “vanity domains” to their clients, so that the services that they provide are essentially invisible to client end-users. You can see this concept in action here – the guide you’re looking...

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By Nicholas Holmes

On 2018-08-20

SaaS Onboarding Metrics 101: Everything you need to know

Here at Nickelled, we spend a LOT of time talking to customers and potential customers about onboarding. A question we always ask up front is 'how will you measure success?'. And the number of SaaS companies who can't answer this...

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By Nicholas Holmes

On 2018-08-06

These are exciting times.

This summer, we're rolling out some of the most exciting changes we've made to Nickelled in a few years. Alongside our spiffy new website (haven't seen it yet...? You should), these new services will form the basis of our growth...

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By Nicholas Holmes

On 2018-04-11

Language Matters: Words That Make Angry Customers Love You

Did your grandmother ever tell you that words are as important as actions? Mine did. And as usual, she was right – especially in the world of customer service. Providing outstanding customer care means knowing exactly what to say and...

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By Nickelled Team

On 2018-03-16

Seven Easy Ways You Can Improve Help Desk Performance

Imagine walking into a massive, empty supermarket. The rows are endless, the shelves are stacked high with products. There’s no-one else there. Heaven right? Finally, you can do your shopping in peace! But wait… How do you find that elusive jar...

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By Nicholas Holmes

On 2018-01-11

Announcing Guided Tours In Zendesk With Nickelled

Click. Copy. Paste. Click. Click. Ever get that feeling that providing great support is more keyboard power than it is brainpower? Anybody who deals with support requests on a daily basis will know that being able to manage tickets effortlessly...

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