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WalkMe is an enterprise-grade solution which offers a full suite of features that are well-suited to enterprise businesses who can afford them.
A huge part of its strength lies in its extensive configuration options, which will suit buyers that seek fine-grained control over the appearance and triggering of on-screen content in web apps.
We recommend Nickelled as the best WalkMe alternative for those who have a more simple user onboarding or customer success use case, and for those who are seeking a faster deployment time and minimal set-up hassle. Nickelled’s guides are easier to produce and manage than WalkMe’s, requiring little or no further configuration before they can be deployed.
Nickelled’s clear pricing structure and minimum contract commitments may better suit SME’s, as we were unable to determine WalkMe’s likely pricing across different usage grades.
If you're considering using the Walkme Salesforce integration, Nickelled may offer a good alternative at a lower cost.
Anecdotally, our research suggests that Nickelled will be priced more suitably for small-to-medium-sized organizations looking for Salesforce or Salesforce Lightning training.
In addition integration/code changes to Salesforce are not required with Nickelled. Our research to date suggests that plugins are required to make WalkMe compatible with Salesforce, whereas this is not the case for our guides. You can read more about Nickelled's Salesforce offering here.
WalkMe pricing is somewhat opaque - we're aware of a variety of contract sizes and most organizations can expect a custom quotation tailored to their purposes.
As of 2018, WalkMe appears to price based on active users, unlike Nickelled, which prices per guide and supports any number of users at a given price. For this reason, Nickelled’s clear pricing structure and minimum contract commitments may better suit SME’s.
As of November 2018, WalkMe's own pricing page suggests only two pricing options - a free plan including up to three walkthroughs, up to five steps per walkthrough and the ability to serve 300 assists per month, and a custom plan, which is the only option for web apps requiring more. The custom plan includes unlimited steps, walkthroughs, assists, as well as several other advanced features.
In reality, we've heard ranges from $9000/year to $50,000/year, normally based on monthly active users. A price of $2.40 - $2.50 per user per month seems a reasonable assumption based on our conversations.
Nickelled pricing, by comparison, is pretty simple. We price per guide (not per user) and we scale as you grow. That means our prices start from just $99 per month for 10 guides. As you get more usage out of Nickelled, you can upgrade.
We don't force you into a long-term contract – like the best SaaS software, Nickelled is paid monthly on credit card and can be cancelled at any time. Want an annual contract or invoicing options? That's fine, you'll just need to email us.
|Price||Free for up to three guides with five steps, then by inquiry.|| |
|Free trial||None advertised, though free plan provides taster functionality (up to five steps)||14-days, unlimited trial|
|Installation|| || |
|Guide styling||Yes - extensive styling options available, including wholesale customization of CSS file||Yes - able to change colors and step shapes. Full customization via CSS.|
|Formats|| || |
|Multiple language support||Yes||Yes|
|Guide step limit||5 in free plan, then unlimited||Unlimited|
|Guide A/B testing||No||No|
|Self hosted option||Yes||No|
|Support structure||Basic online support for free tier||Extensive customer success program|
The following is a non-exhaustive list of commonly-used Walkme competitors.
Note that Iridize was acquired by Oracle in September 2018. It's unclear where this will leave support for non-Oracle products such as Salesforce.
Please note: Feature information correct as of November 2017. Nickelled has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided "as is" without warranty of any kind. Nickelled does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.