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WalkMe Alternative Option: Nickelled

Nickelled As A WalkMe Alternative

Our honest review of Walkme

WalkMe is an enterprise-grade solution which offers a full suite of features that are well-suited to enterprise businesses who can afford them.

A huge part of its strength lies in its extensive configuration options, which will suit buyers that seek fine-grained control over the appearance and triggering of on-screen content in web apps.

When should I choose Nickelled?

We recommend Nickelled as the best WalkMe alternative for those who have a more simple user onboarding or customer success use case, and for those who are seeking a faster deployment time and minimal set-up hassle. Nickelled’s guides are easier to produce and manage than WalkMe’s, requiring little or no further configuration before they can be deployed.

In addition, Nickelled can be used without the installation of a browser plugin (in our test, WalkMe required Firefox, although a native guide creation app is now available.) to create or a Javascript snippet to view.

For users seeking to create guides for Salesforce, Nickelled offers a compelling alternative to WalkMe, as integration/code changes to Salesforce are not required. Our research to date suggests that plugins are required to make WalkMe compatible with Salesforce, whereas this is not the case for our guides. You can read more about Nickelled's Salesforce offering here.

Nickelled’s clear pricing structure and minimum contract commitments may better suit SME’s, as we were unable to determine WalkMe’s likely pricing across different usage grades.

Walkme pricing: How much does it cost?

WalkMe pricing is somewhat opaque - we're aware of a variety of contract sizes and most organizations can expect a custom quotation tailored to their purposes.

As of 2018, WalkMe appears to price based on active users, unlike Nickelled, which prices per guide and supports any number of users at a given price. For this reason, Nickelled’s clear pricing structure and minimum contract commitments may better suit SME’s.

As of November 2018, WalkMe's own pricing page suggests only two pricing options - a free plan including up to three walkthroughs, up to five steps per walkthrough and the ability to serve 300 assists per month, and a custom plan, which is the only option for web apps requiring more. The custom plan includes unlimited steps, walkthroughs, assists, as well as several other advanced features.

In reality, we've heard ranges from $9000/year to $50,000/year, normally based on monthly active users. A price of $2.40 - $2.50 per user per month seems a reasonable assumption based on our conversations.

Other third-party sites suggest that price points include $12,000 (from this post), and $15,000 from our friends over at InlineManual.

pricing

Nickelled pricing, by comparison, is pretty simple. We price per guide (not per user) and we scale as you grow. That means our prices start from just $99 per month for 10 guides. As you get more usage out of Nickelled, you can upgrade.

We don't force you into a long-term contract – like the best SaaS software, Nickelled is paid monthly on credit card and can be cancelled at any time. Want an annual contract or invoicing options? That's fine, you'll just need to email us.

WalkMe Nickelled
Indicative pricing $$$$ $$
Price Free for up to three guides with five steps, then by inquiry.
  • $99p/m for up to ten guides (unlimited steps)
  • $249p/m for up to 50 guides
  • $649p/m for up to 100 guides.
Free trial None advertised, though free plan provides taster functionality (up to five steps) 14-days, unlimited trial
Installation
  • Requires Firefox Plugin for guide creation
  • Requires Javascript snippet installation for viewing
  • No software required for guide creation (Chrome plugin optional)
  • No installation required for viewing
Guide styling Yes - extensive styling options available, including wholesale customization of CSS file Yes - able to change colors and step shapes. Full customization via CSS.
Formats
  • On-page guide, requiring Javascript snippet
  • With in-app activation options including Launchers, Shout-Outs and Smart-Tips
  • External guide (no Javascript snippet required)
  • With in-app activation options including Mission Dock, embedded iFrame and easy-to-use links
Multiple language support Yes Yes
Multi-page support Yes Yes
Guide step limit 5 in free plan, then unlimited Unlimited
Guide A/B testing No No
Self hosted option Yes No
Guide analytics Yes Yes
Support structure Basic online support for free tier Extensive customer success program

Top Walkme Alternatives To Consider

The following is a non-exhaustive list of commonly-used Walkme competitors.

Note that Iridize was acquired by Oracle in September 2018. It's unclear where this will leave support for non-Oracle products such as Salesforce.

Please note: Feature information correct as of November 2017. Nickelled has made every attempt to ensure the accuracy and reliability of the information provided on this website. However, the information is provided "as is" without warranty of any kind. Nickelled does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website.

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