Send fast helpful guides to anyone, anywhere

guides
Nickelled’s pricing is based on the number of guides in your Nickelled account. You will be able to change this as your account grows.
+$129

Control user access and collaboration by team

+$99

Use a custom domain + remove all Nickelled branding






Start today and we’ll include unlimited… guide views, monthly active users + team members

Every account comes with…

The Mission Dock
Our beautiful widget lets users launch guides from within your website
Learn more
Easy guide creation
Easily make guides with our Chrome extension simply by pointing and clicking
Shareable guides
Share guides however you like to onboard all your users: emails, live chat, help desks
Responsive guides
Guides work for all users across mobile, tablet and desktop devices
Advanced analytics
Monitor completion, usage and satisfaction to continually update and improve
Multi-languages
Speak your customer’s language with support for over 10 languages
Theme creator
Make your guides look exactly like your website
Guide feedback
Customers tell you what they think so you can make your guides better
Weekly guide performance email
Receive weekly emails keeping you up-to-date with guide performance
Invite team members
Collaborate and share guides with co-workers
Zero code changes
Absolutely zero code changes to make and share guides
Password protect guides
Keep guides private until you are ready to share them with your users
Start your free 14-day trial
Still on the fence?
 

We know the world of user education inside and out. We'll show you how to use Nickelled to get your users, employees and customers using your products and business critical services.

Talk to us

FAQs

Got a question? Check below.

  • Who uses Nickelled?

    We’re the weapon of choice for SaaS platforms and marketplaces that regularly onboard new users and field frequently asked questions. Our guides help our customers:

    • Familiarize users with navigation and core features
    • Train users to complete new tasks and processes
    • Introduce product releases, feature updates and UI changes

    Nickelled is used across customer support, internal training and onboarding teams to support both employees and customers - sometimes both at once!

  • Who creates Nickelled guides?

    Anyone can! We’re a point-and-click product - it takes zero coding skills and around five minutes to have a Nickelled guide up and running. No devs needed!

  • What is a Nickelled guide?

    A Nickelled guide is a helpful step-by-step tutorial that you can send to anyone, without making them log into your website or platform.

    To make a Nickelled guide of your website, Nickelled makes an instant replica of the website that you’ve selected. You simply point-and-click to create your walkthrough on top of the replica we've created - zero coding required.

    When you’re ready to share, your users will see an exact replica of the page or app with your instructions layered on top.

    It’s perfect lightweight solution for customer service teams, marketing & sales teams and training teams - just send a quick link via social media, email, live chat or your help center.

  • What is an add-on?

    Add-ons are specialist functionality that you can add to your Nickelled account. Typically these features are useful to a select group of customers. Currently we offer two add-ons: teams and white label.

  • Do you offer in-app guides?

    A long time ago we used to offer in-app guides but then we stopped. Companies like WalkMe and InlineManual continue to support in-app guides. Here's why we stopped:

    1. Low user take up - despite in-app guides being used on extremely high traffic sites, users don't adopt them.
    2. High maintenance - when your website changes you will need to update the in-app guides or they break. Nickelled guides do not break when your website changes.
    3. Complex product - Setting up in-app guides is much more complicated than Nickelled guides. For starters you have to get code changes on your site. Nickelled can be used by anyone in your company from day one. No training or relying on IT departments.

    We now provide a new way to launch guides from inside your website. It's called The Mission Dock. Learn more about The Mission Dock here.

  • How do I know if the guides are helpful?

    Nickelled guides help our customers identify exactly where users are getting stuck and where they’re dropping off.

    Your Nickelled dashboard tells you the following:

    1. Usage rates - Are users completing your guides? If not, where do they stop?
    2. Satisfaction score - Did your guide resolve their question? (Users give either a thumbs up or thumbs down, so there’s no ambiguity.)
    3. User feedback - Any comments your user left about the guide

    Many of our customers use Nickelled analytics to decide how to build out their self-service and training centers.

  • What is the difference between annual and monthly billing?

    We offer two types of billing: annual and monthly.

    If you choose annual billing you pay the entire year up front. This is great for you as you'll only get one invoice you have to settle with the budget approver. We also give you one month for free (at least!).

    If you choose monthly billing you pay for your Nickelled subscription each month. But don't worry, you only need to give us your card details once when you start the subscription.

    Either way, we'll send you an invoice after each transaction.

  • We’re a huge company. Is there an even bigger tier?

    If you’re going to need more than 500 guides then email us at info@nickelled.com.

    (We have special pricing packages for you.)

Still have questions? Shoot us an email or request a demo

Happy customers

  • Insight uses Nickelled to train their employees.
  • Gumtree uses Nickelled to help their customers and train their employees.
  • IBM uses interactive walkthroughs to guide users through a new web app.
  • Conde Nast uses step-by-step guides to help their customers.
  • Hassle uses step-by-step guides to onboard their providers easily.
  • Onfido uses interactive tutorials for product demos.
  • EasyRoommate use interactive walkthroughs to help their customers.
  • Urbanise uses step-by-step guides for employee training.