Website guided tours – interactive step-by-step guidance.
Our product academy – a lightweight learning system to train new users.
Designed for established business seeking onboarding, support or training solutions.
Need unlimited guides, custom support, SLAs or to pay by invoice?
Enterprise pricing is available, contact us to find out more.
1) A PDF Manual
“Seriously? PDFs are so ‘naughties’! Also, nobody ever reads them! And even if they did, you wouldn’t know about it… They’re a one-way source of information, they’re virtually untrackable and they’re notoriously difficult to search through. And for these reasons, they’re one of the worse possible options for your users. Anything but, please!”
2) Blog Posts or Ebooks
“Eeeek, this isn’t a great choice for your users either, you know! Blogs and ebooks aren’t designed to be navigable or interactive – they’re designed for people who are there to consume content, rather than engage with it. Both have their place in marketing, to be sure, but you want your users to be fully engaged with what you’re delivering, not sitting back and idly flicking through it!”.
3) A Video Series
“OK, videos have their place in education – we use them ourselves, in fact. But we designed Nickelled Academies because there’s one big problem with videos – how do you structure them? You can’t just sent users a bunch of URLs and expect them to make the right viewing choices. Using Academies alongside your videos ensures that you’re delivering the right curriculum to your users, structured in a way that aligns with your product features.”
4) A Knowledge Base
“Knowledge bases are just great – for support! If a user has one specific question, a knowledge base is definitely the first and best port of call. But for users that need a full overview of the product, broken down in a process-driven way that aligns with how they’ll be using your product, an Academy is the stronger option.”
Do I need to install anything?
Nope! You can build a guide right now, with no software installation.
Do Nickelled walkthroughs run on my website?
Yes, they run over your website – they appear on the page and can be launched directly from your site. However, users will not be able to enter text in boxes and will be directed back to your site to complete any actions.
Can a user fill out forms?
No, this is not possible. You will need a custom integration to make this work - please contact us for further information.
What’s the Mission Dock?
The Mission Dock is an in-app launcher displayed to users on your site. It's one of several launcher options offered by Nickelled.
What’s counted as a walkthrough?
A walkthrough is a discrete process with a single access URL. It can have as many steps and pages as you require.
What support do you offer?
We offer global support from centers in Europe, America and Asia.
Do you support native apps?
No. We support web applications only.
What happens if I go over my limit?
You'll get a gentle nudge from our Customer Success team to upgrade your account :)
Can I use multiple languages?
Yes, Nickelled supports 16 languages out of the box and more are available on request.
Do your guides support mobile/tablet?
Yes, Nickelled guides are fully responsive.
What tracking do you include?
Nickelled automatically tracks view counts, completion rates and satisfaction rates (measured via an optional post-guide survey) for all guides. Further tracking metrics are available on request.
What integrations do you support?
We offer full integration with Google Analytics, Google Tag Manager and Zendesk, with more partnerships in the works.