We know the world of user education inside and out. We'll show you how to use Nickelled to get your users, employees and customers using your products and business critical services.Talk to us
Got a question? Check below.
We’re the weapon of choice for SaaS platforms and marketplaces that regularly onboard new users and field frequently asked questions. Our guides help our customers:
Nickelled is used across customer support, internal training and onboarding teams to support both employees and customers - sometimes both at once!
Anyone can! We’re a point-and-click product - it takes zero coding skills and around five minutes to have a Nickelled guide up and running. No devs needed!
A Nickelled guide is a helpful step-by-step tutorial that you can send to anyone, without making them log into your website or platform.
To make a Nickelled guide of your website, Nickelled makes an instant replica of the website that you’ve selected. You simply point-and-click to create your walkthrough on top of the replica we've created - zero coding required.
When you’re ready to share, your users will see an exact replica of the page or app with your instructions layered on top.
It’s perfect lightweight solution for customer service teams, marketing & sales teams and training teams - just send a quick link via social media, email, live chat or your help center.
Add-ons are specialist functionality that you can add to your Nickelled account. Typically these features are useful to a select group of customers. Currently we offer two add-ons: teams and white label.
A long time ago we used to offer in-app guides but then we stopped. Companies like WalkMe and InlineManual continue to support in-app guides. Here's why we stopped:
We now provide a new way to launch guides from inside your website. It's called The Mission Dock. Learn more about The Mission Dock here.
Nickelled guides help our customers identify exactly where users are getting stuck and where they’re dropping off.
Your Nickelled dashboard tells you the following:
Many of our customers use Nickelled analytics to decide how to build out their self-service and training centers.
We offer two types of billing: annual and monthly.
If you choose annual billing you pay the entire year up front. This is great for you as you'll only get one invoice you have to settle with the budget approver. We also give you one month for free (at least!).
If you choose monthly billing you pay for your Nickelled subscription each month. But don't worry, you only need to give us your card details once when you start the subscription.
Either way, we'll send you an invoice after each transaction.
If you’re going to need more than 500 guides then email us at firstname.lastname@example.org.
(We have special pricing packages for you.)