Product Tutorials
for Everybody

Nickelled makes step-by-step guided tours to show users how software works.

Our guided tours feel "real" – they're interactive, self-paced, completely immersive and yet still as easy to play as a video.

Delivered from the cloud, Nickelled guided tours are available anywhere, and work without code changes or plugin installation – they're the simplest tutorials you'll ever create.

Take a 14-day free trial and see for yourself how Nickelled improves product adoption and reduces support requests.

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The Nickelled Way

The real-life experience

Forget training videos – with Nickelled, your users will feel like they're on a live site. Our proprietary caching technology means viewers see your website as you intended, without squinting at a grainy recording.

Beautiful full-screen playback and a fully interactive experience on all devices mean that users can swipe and click their way through your guides, going at a pace they're comfortable with to ensure they pick things up the first time.

Pages smart-scroll to the right place and forms are completed automatically, so learners can focus on one thing – mastering the processes that they need to be successful.

Available to everybody

With no restrictions on where you can launch a guided tour, Nickelled opens a new world of learning possibilities.

Send guided tours to users' mobile devices or ping them over IM, embed them in your site or link them from your help documentation – it's completely up to you. When clicked, Nickelled tours just start playing. Learn more about Nickelled launchers.

As there's no login and no installation, so you can get important tutorials into the hands of your audience in seconds.

If you're wondering about mobile, we've got that covered too. Our guided tours are fully responsive and will open on any device with a browser – and if your website scales to a different size, so do we. Users will see your software as you intended.

Instant set-up

Nickelled's guided tours are unique – no code changes, no plugin installation.

Our unique browser-based guide creation tool captures your process as you run through them, saving each page in a format that we can then play back to your users.

Others in the market ask you to fiddle around with code or file change requests, but you can start building your Nickelled guided tour today and have it live in minutes. No fighting with developers, no change requests to approve. That's the Nickelled way.

Updating guides is a cinch too – no more re-recording entire workflows because one button has moved. Swap in a new page, import your existing steps, and you're all done and ready to share the updated version.

More of the feedback you need

Get instant insight into how learners are using your guided tours, with views, completion and satisfaction scores for every recording. You'll never wonder how effective your training material was again, because we report the metrics you need to make fast improvements.

With an optional feedback survey, learner sentiment can be continuously monitored and improved, right from the Nickelled app.

Finally, Nickelled post-tour redirects send your learners to any destination right after completion – great for running a quiz, kicking off a new process or collecting some kind of input. Your users will be on the right track, as soon as the guided tour has been completed.

The most effective support channel

Proven in the field by companies such as Gumtree, Pitney Bowes and McGraw-Hill, Nickelled guided tours are backed by statistics.

Gumtree, for example, was able to handle one-third of support requests using Nickelled, with customers using guides rating their support experience an average of 10 percent higher than those who didn't. Read the full case study here. Read the full Gumtree case study.

Gengo, which uses Nickelled to onboard new translators joining its team, has a similar story, with Nickelled guides used to drive activation rates to the team's target of 60% within a few months of usage. Read the full Gengo case study.

What our users say

Our products have positive reviews from users around the world

Jessica Golding

Director of Customer Experience, 90 Seconds

We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since! Perfect solution, great product, and brilliant support.

Matt O

Project Manager, Capterra-verified Company

One of the best products I have used in my entire career! All of our guides and tutorials up to this point have been static PDF documents with screenshots and text to explain what to do. With these guides we can get a crystal clear snapshot of every web page, making the guides visually appealing to go through.

Luke Todd

Head of Customer Ops, Gumtree

We love the way Nickelled lets us show users around our site. It took us no time to get up and running. Now, when a customer really needs our personal support, we have the time and the bandwidth to help them

Lara Fernandez

Community Manager, Gengo

Building Nickelled guides was a simple process - we were able to build and deploy our first guides to translators very quickly. In the past few months, our percentage of new translators who become active within the first 12 weeks after signing up has increased, eventually reaching our goal of 60%.

Jesper Weltstrom

CEO, Klubmodul.dk/Clubmodul.de

Nickelled has helped us to make sure all of our new users can get the most out of Clubmodul.de without intensive hand-holding from the team - it’s an easy, scalable solution which has helped to boost activation rates significantly.

Kate Gallagher

Owner/Founder, [K8] Digital

It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to set up.

Product Tutorials for Everybody