SaaS Onboarding Software
That Leads New Users To Victory

Make simple, step-by-step product tours for onboarding and converting every user.

Make a product tour for your website instantly

No signup or installation required

Happy customers

Gumtree uses Nickelled to turbocharge support
Autodesk uses Nickelled for in-house training.
EasyRoommate uses Nickelled to train their users.
Onfido uses step-by-step guides to onboard their new customers.
Sears uses Nickelled to show people around internal processes.
Insight uses interactive tutorials for product demos.
Urbanise uses Nickelled for brilliant training.
The World Bank uses Nickelled to train their employees.

How leaky is your SaaS bucket?

SaaS businesses are like leaky buckets.

You’re pulling in new trial customers at the top of the bucket but many are flowing out the bottom. This is called churn. High churn kills SaaS companies. When the water is gone, so is your business.

Plug your leaky bucket by improving your user onboarding to activate EVERY user and stop customers slipping away.

Poor user onboarding is costing you MUCH more than you realize

Your failed attempts to communicate and engage with your inactive users is distracting and frustrating your team. What strategies have you tried?

Choose your poison…

Speak to every user

An hour-long onboarding session with each customer (plus follow-ups) isn’t scalable – unless you’re avoiding your family.

Make code changes

Persuading your dev team to make website changes when they’ve got a customer-focused feature list as long as their arm to build is impossible!

Build static help resources

Videos and how-to documents take days to create and hours to update every time your website changes. Do you have the time?

Stop your customers disappearing

Trial users who complete key activation events will become paying customers. The best kind of user.

Make it crystal clear how to complete your key activation events.

Your onboarding flow should lead users to complete these key activation events. Boosting engagement and onboarding every user.

Make website walkthroughs that transform new users into engaged customers with Nickelled

There are three reasons why you should start your free Nickelled trial now:

Fast to create, faster to update

Just point and click. Create your first guide in 2-minutes (no coding required and no changes to your website - for real).

Send guides directly to all users

Use email, Salesforce, LiveChat, Intercom and your FAQs to deliver guides to 1 customer or 1 million.

Measure the impact

Sophisticated analytics show how your new onboarding process is working for you and your customers.

Make your first website walkthrough
Start your free 14-day trial - no credit card required


All the features you need to onboard users

Learn more →

  • Easy-to-share links
    Put guides on any web page
  • Easy, fast creation
    Keep guides up-to-date with your product
  • Responsive guides
    Launch guides on any device
  • Guide feedback
    Gather feedback to edit and improve guides
  • Multi-language
    Speak your customer’s language
  • Theme creator
    Make it your own
  • Helpful analytics
    Monitor progress to update and improve
  • Step-by-step demos
    Give leads a demo around your app
  • Secure Guides
    Lock down guides to control access as required

Don't take our word for it – listen to our customers!

One of the best products I have used in my entire career!

5 star customer reviews

Matt Olsen

Consultant, Spectrum Pensions

Amazing software delivering amazing results

5 star customer reviews

Luke Todd

Customer Operations Consultant, Gumtree

Easy, scalable solution which has helped to boost activation rates

5 star customer reviews

Jesper Weltström

CEO, Klubmodul

Make your first guide
Start your free 14-day trial - no credit card required
Customer story


Gumtree replaced FAQ screenshots with Nickelled guides. The result? Their guides now handle nearly 1 out of 3 support requests.

“Now when a customer really needs our personal support, we have the time and bandwidth to help them.”
Learn more →

Onboard every user. Every single one.

Make your first guide
Start your free 14-day trial - no credit card required