Record a tour in minutes and let your users see it just by visiting a simple web address. You won't need to make changes to your software – Nickelled guided tours are added on top as intelligent step-by-step instructions which users complete at their own pace.
Point and click creation
Nickelled is designed for easy guided tour authoring – most users have their first tutorial online in minutes.
After browsing to the page on which you wish to start recording, a single click activates Nickelled, which can record all actions on the page, allowing you to add full-screen modals or highlight elements with steps. Afterward, add different font styles, URLs, and design customizations to suit your tastes.
Each guided tour saves with a customized address – so sharing your creation is as simple as sharing that address. Put it in emails, chat messages, on your help site or on your homepage. Users don’t need to be logged in, and they don’t need to install any software, so you’ll reach the maximum audience possible.
Analytics You Can Work With
Our focus is on making sure your users get the most out of your guided tours.
That’s why we don’t only report on views – we ask every user what they thought when the guide ends, and we report those numbers, along with any comments that they’ve left.
Prefer not to bother your users? That’s fine too. Instead, you can see an in-depth breakdown of how many users made it to each step, and keep an eye on the points where they leave the walkthrough so that you can make improvements with each view.
Transparent Pricing You’ll Love
Unlike our competitors, we’re 100% clear about our pricing. There’s a 14-day unlimited free trial, and then a monthly package with no long-term contract (you can pay annually on invoice too if you prefer). You’ll pay only for the number of guided tours you create, and not for the number of views or monthly active users – there’ll be no nasty surprises from us when your business starts doing well, just a hearty congratulations. Support is free.
See how much Nickelled would cost you on a monthly basis here.
Do I need to install anything?
Nope! You can build a guide right now, with no software installation.
Do Nickelled guided tours run on my website?
They run over your website – they appear on the page, although users will not be able to enter text in boxes.
Can a user follow along with a guided tour?
No, this is not possible. You will need a custom integration to make this work - please contact us for further information.
What’s the Mission Dock?
The Mission Dock is an in-app launcher displayed to users on your site. It's one of several launcher options offered by Nickelled.
What’s counted as a guided tour?
A guided tour is a discrete process with a single access URL. It can have as many steps and pages as your require.
What support do you offer?
We offer global support from centers in Europe, America and Asia.
What happens if I go over my guided tour limit?
You'll get a gentle nudge from our Customer Success team to upgrade your account :)
Can I use multiple languages?
Yes, Nickelled supports 16 languages out of the box and more are available on request.
Do your guides support mobile/tablet?
Yes, Nickelled guides are fully responsive.
What tracking do you include?
Nickelled automatically tracks view counts, completion rates and satisfaction rates (measured via an optional post-guide survey) for all guides. Further tracking metrics are available on request.
What integrations do you support?
We offer full integration with Google Analytics, Google Tag Manager and Zendesk, with more partnerships in the works.